The Role of Emerging Technologies in Enhancing Service Delivery among Academic Libraries in Masvingo District

Abstract

Rapid advancements in emerging technologies are reshaping how academic libraries operate, improving access, efficiency, and user experience. This study examined the types of emerging technologies adopted in academic libraries in Masvingo District, Zimbabwe, and assessed their impact on service delivery. Using a qualitative phenomenological approach, the study gathered insights from librarians, ICT personnel, library staff, and patrons. Findings revealed that Artificial Intelligence (AI), Cloud Computing, theInternet of Things (IoT), Big Data Analytics, and Radio Frequency Identification (RFID) are the most commonly utilized technologies. Their adoption has led to notable improvements in operational efficiency, faster information retrieval, enhanced user support, and more streamlined resource management. However, limited digital skills, inadequate infrastructure, and resource constraints continue to hinder full-scale implementation. The study recommends targeted staff training, increased investment in digital infrastructure, and broader adoption of emerging technologies to strengthen service delivery in academic libraries.